T-Mobile

T-Mobile bought out Suncom in the spring, and we were converted over on the 8th of this month. Since that time, my beloved Crackberry started acting like it was taking crack. Today, I had not received any email or text messages for over 12 hours!!! To say that I was upset is an understatement.

Anywho, when The Man left tonight, I thought I'd call T-Mobile to see what the deal was, complain, and also find out what it will cost to break my contract. I ended up paying my current bill on the phone with Automated Sally (don't know if that's her name, that's just what I call her) and then at the end requested Customer Service. After a 20 minute wait, I got put through to a nice young lady- didn't get her name. Told her my issues, and she immediately forwarded me to the Blackberry Dept. I think that's what she called it. I'm not sure. It is 2:00 am after all.

So, I end up on the phone with Christopher in New Mexico for 49 minutes and I have to say that I think he fixed the bugs that were ailing my baby Berry from the conversion. He talked me through stuff, explained stuff, sent test text and email messages, and when it looked like two of my email addresses weren't going to act right, told me to call RIM in the morning. I guess he could tell I was running on fumes. Must have been the slurring of my words. Anyway, just as I was about to shut my 'puter down for the night, the test messages for the two stubborn email addresses came in.

I told ya'll all of that to say that I appreciate good service when I get it, so I am sending a shout out to Christopher in New Mexico at the T-Mobile Blackberry call center. He was a doll. And the poor thing was sniffling the whole time because someone brought roses into work. That's just wrong! You know those call centers are just one big area with cubicles because you can hear other folks on the phone. But I digress.

I'm happy and now I am going to sleep. I hope to awaken to tons of email. Ciao!